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Boomerang Business

It is always tough to lose a customer…regardless of the circumstances.  You come to know the people, their products, their customers and develop an understanding of their business.  When they leave, it often feels like a best friend has moved away.

depressed businessman with laptop

But it happens…especially in our warehousing business where much of the value we provide is in the flexibility of resources.  We often provide short term solutions to support a customer through a new business launch, transition or spike in activity and sometimes the requirement for our services simply comes to an end…so sometimes our neighbors move away.

During the recent economic downturn, a valued Evans customer made the decision to leave in search of a lower-cost alternative.  At the time, their president communicated that the decision was based solely on cost reduction and expressed his sincere appreciation for services provided by our team.  (Not sure what to do when a customer says goodbye, check out our previous blog post on Saying Goodbye to a Customer.)

As is often the case in these decisions what may appear to be a lower cost solution on the surface can actually end up costing more in the long run, with service failures, inventory control issues, damage, etc.  This is why it’s so important to stay in touch with previous customers, you just may be able to convince your friend to come back and visit.

Fast forward 18 months…Our customer has returned realizing that the service provided by Evans was well worth the investment. They are very happy to be back as an Evans customer.  We have been able to pick up where we left off and are focused on continuous improvement in the future.  Our best friend has moved back into the neighborhood and we couldn’t be happier!

Evans Distribution Systems has over 80 years of experience partnering with companies in many different industries to help them solve their supply chain challenges.  If you need help with the warehousing or logistics of your products call us today and see how we make it easier with Evans, 313-827-9921.