Listen - Understand our customers' unique and ever-changing warehousing and distribution needs.
Continually listen for new opportunities to improve or expand our supply chain management services.
Innovate - Develop the systems required to meet our customers' needs. Continually work together
to refine integrated logistics solutions that solve their challenges.
Communicate - Establish effective and timely communication with our customers and with each other to
ensure a consistent flow of accurate information.
Assign Responsibility - Assign the responsibility of customer satisfaction to an Evans account
manager for each customer. This individual will be committed to understanding the unique requirements and implementing
the systems required to meet them.
Set Standards - Establish standards for both service and productivity to be monitored internally and
with our customers on an ongoing basis.
Document - Document each customer's specific requirements in our standard operating manual. Maintain
and update this document as requirements and key information changes.
Implement - Do what needs to be done, when it needs to be done with meticulous attention to day-to-day details.
Monitor - Continually monitor both the service standards and productivity standards on a regular basis
understanding fluctuations and identifying opportunities for improvement.
Review - Review all aspects of the partnership on a regular basis with our customers to ensure we are providing
the highest level of quality service possible.
