Evans Mission:
Evans Distribution Systems is a logistics company offering integrated logistics solutions. We strive to maintain our position as the acknowledged leader in providing customer defined warehousing and distribution, transportation, quality inspection and contract packaging services for selected targeted industries.
Evans Nine Point System:
Evans Distribution Systems has the desire and dedication to make your logistics challenges easier. We utilize our experience in the warehousing and distribution industry to develop flexible integrated logistics solutions. We have found that by implementing the following Nine Point System with customers we are enabling their success and helping to promote customer satisfaction with their own customers.
Listen - Understand our customers' unique and ever changing warehousing and distribution needs. Continually listen for new opportunities to improve or expand our services.
Innovate - Develop the systems required to meet our customers' needs. Continually work together to refine integrated logistics solutions that solve their challenges.
Communicate - Establish effective and timely communication with our customers and with each other to ensure a consistent flow of accurate information.
Assign Responsibility - Assign the responsibility of customer satisfaction to an Evans account manager for each customer. This individual will be committed to understanding the unique requirements and implementing the systems required to meet them.
Set Standards - Establish standards for both service and productivity to be monitored internally and with our customers on an ongoing basis.
Document - Document each customer's specific requirements in our standard operating manual. Maintain and update this document as requirements and key information changes.
Implement - Do what needs to be done, when it needs to be done with meticulous attention to day-to-day details.
Monitor - Continually monitor both the service standards and the productivity standards on a regular basis understanding fluctuations and identifying opportunities for improvement.
Review - Review all aspects of the partnership on a regular basis with our customers to ensure that we are providing the highest level of quality service possible.
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